Nationwide Support

4 Levels of Support options to suit your requirements

PLATINUM

Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract

Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use its best efforts to respond as quickly as possible within the agreed response time.

Replace and fit free of charge all components excluding:-
        Loadcells and other transcuders
        Thermal Print Heads, Ink Ribbons, paper rolls or other consumable items
        Conveyor belts and bearings

GOLD

Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract

Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use its best efforts to respond as quickly as possible within the agreed response time.

Charge for all parts and components required at current rates (fitting free).

SILVER

Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract

Make emergency visits to effect repairs or remedy faults arising out of fairware, tear and use. We shall use its best efforts to respond as quickly as possible within the agreed response time.

Charge for all parts and fitting at current rates.

BRONZE

Provide suitably qualified Service Engineers to examine, test and calibrate the equipment annually or on an agreed number of occasions as specified in the contract

Make a maximum of two emergency visits within a 12 month period to effect repairs or remedy faults arising out of fair ware, tear and use. We shall use its best efforts to respond as quickly as possible within the agreed response time.

Charge for all parts and fitting at current rates.